1 DAY TRAINING WORKSHOP
4th February 2025
6th March 2025
To register online CLICK
OR Click to download a registration form for
Face-To-Face Workshops or Online Workshops
To request further information CLICK
To print course information CLICK
For the workshop agenda (PDF file) CLICK
The aim of this workshop is to help you to understand the professionalism of the customer services department and receptionist’s role and how to communicate well with the people you meet. It will show how attitudes and behaviours are linked, and how good customer care and customer service are paramount.
This training course is for customer services personnel, receptionists, telephonists, administrators and anyone who deals with the public, either face-to-face or on the phone. This course works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.
On this training course you will cover:
The course is taught in a relaxed atmosphere and you will learn through a variety of exercises and discussion groups, using real-life examples with practical solutions.
©2007 - Bristol Business College